Field Service Manager – Eastern Region

Summary of Position

The Field Service Manager (FSM) oversees Eagle Eye Services operations in their assigned region/territory. The FSM reports to the Director of Service Operations and is responsible for managing a team of field service technicians, ensuring the safe and efficient delivery of services to our clients, maintaining high standards of safety, participating in recruiting and training personnel, and effectively managing the daily operations in the assigned region.

The Field Service Manager may be on the road 1-2 weeks per month depending on circumstances such as field technical support, customer relations, site surveys, subcontractor supervision, and other duties as required.

Day-to-day Responsibilities

Safety Management:

• Implement and enforce safety protocols and procedures to ensure the well-being of field service technicians and comply with applicable standards or regulations.
• Conduct regular safety audits, onsite inspections, and training sessions to ensure and maintain a safe working environment.
• Investigate and promptly address any safety incidents, accidents, or near misses, and implement corrective actions as necessary.
• Understand OSHA compliance and follow OSHA regulations in day-to-day work.

Personnel Recruitment and Management:

• Collaborate with the HR department and the Director of Service Operations to recruit and onboard skilled field service technicians, ensuring the team is adequately trained and prepared to meet service demands.
• Provide training, mentoring, and ongoing support to technicians to enhance their skills, knowledge, and productivity.
• Provide guidance and empower the advancement of technicians according to their career path and goals.
• Conduct performance evaluations, provide feedback, and identify opportunities for team professional development in consultation with the Director of Service.
• Resolve personnel issues and conflicts in a fair and timely manner, maintaining a positive and cohesive team environment.

Daily Operations Management:

• Plan and allocate resources effectively to ensure timely and efficient delivery of services. This may include onsite coordination with subcontractors.
• Work with the project management team to ensure that customer inquiries and concerns are addressed promptly and resolved satisfactorily.
• Collaborate with other departments, such as sales and customer support, to ensure seamless coordination and delivery of services.
• Work closely with Project Management to coordinate the work schedule and assign technicians to projects based on their availability and skill level.
• Coordinate with field technicians and customers to adequately complete and submit service reports and other required documentation for project closeout.
• Work with Director of Service to develop and implement service quality standards and metrics to assess team performance and identify areas for improvement.
• Promote and ensure compliance with Service processes and procedures.
• Review potential customer service agreements along with the project managers to identify areas of concern, feasibility, and negotiation.

Continuous Improvement:

• Analyze service processes and workflows, identifying opportunities for optimization and efficiency gains.
• Drive continuous improvement initiatives, fostering a culture of innovation and operational excellence within the service department.
• Perform other duties as assigned.

Qualifications

• 2-5 years of experience working in a field management role, preferably in an electrical or DC power field service environment.
• Associates degree in a relevant field or equivalent work experience.
• Strong knowledge of OSHA regulations, electrical standards and best practices.

Skills & Abilities

• Competent leadership and team management skills, with the ability to motivate and inspire a remote field service workforce.
• Excellent problem-solving and decision-making abilities.
• Strong time management skills, with the ability to prioritize and meet deadlines.
• Strong communication and interpersonal skills to effectively interact with customers, technicians, and other stakeholders.
• Proficient in using service management software and tools.
• Valid driver’s license and willingness to travel when required.
• Ability to work at various heights.
• Ability to lift 50 pounds repetitively.
• Must be able to pass a background check.
• Must be able to pass random drug tests.

Apply for this Opportunity

Eagle Eye Power Solutions, LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace and does not discriminate against employees or job applicants on the basis of protected classes. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.