Damaged in Shipping

We’re Here to Help If Your Shipment Arrives Damaged

At Eagle Eye Power Solutions, we take great care to ensure your products are securely packaged for shipping. However, if your order arrives damaged, we’ll work quickly to resolve the issue and ensure you receive a replacement or repair as soon as possible.

What to Do If Your Product Arrives Damaged

1. Inspect Your Shipment Upon Arrival
   As soon as your order arrives, carefully inspect the packaging and product for any signs of damage. Look for:
   • Broken seals
   • Dents, cracks, or other visible damage to the product
   • Torn or punctured packaging
2. Document the Damage
   Take photos of the damaged packaging and product. These images are essential for filing a claim with the shipping carrier and expediting the resolution process.
3. Contact Us Immediately
   Notify our team within twenty-four (24) hours of receiving the damaged shipment.
   📞 Phone: 1-877-805-3377
   📧 Email: ops@eepowersolutions.com
   • Provide the following information to help us assist you faster:
     • Your order number
     • Photos of the damage
     • A brief description of the issue
4. Save All Packaging
   Retain the damaged product and all original packaging materials (including boxes, labels, and inserts) until the claim is resolved. These may be needed for inspection or return.

What Happens Next?

Step 1: Damage Assessment

Our team will review your claim and coordinate with the shipping carrier to assess the damage.

Step 2: Resolution Options

Depending on the situation, we will:

• Arrange for a replacement product to be shipped to you.
• Offer a repair, if applicable.
• Process a refund, if no replacement or repair is possible.

Step 3: Follow-Up Support

Our team will stay in contact with you throughout the process to ensure your issue is resolved promptly and to your satisfaction.

Prevent Future Shipping Damage

To minimize the risk of damage during shipping, all Eagle Eye Power Solutions products are packaged using industry-standard methods. If you have special shipping requirements, let us know when placing your order, and we’ll accommodate your needs wherever possible.