Lost in Transit

We’re Here to Help If Your Shipment Is Lost in Transit

At Eagle Eye Power Solutions, we understand how frustrating it can be when a product is delayed or lost during shipping. Rest assured, we’ll work with you and the shipping carrier to resolve the issue quickly and ensure your order reaches you as soon as possible.

What to Do If Your Shipment Is Lost

1. Check Your Tracking Information
   • Review the tracking number provided in your shipment confirmation email.
   • Check the latest updates on the shipping carrier’s website to confirm the status.
   • If the tracking shows “delivered” but you have not received the package, double-check your delivery location and any nearby areas where the package might have been left.
2. Contact the Shipping Carrier
   • Reach out to the shipping carrier directly to inquire about the status of your shipment.
   • Provide them with your tracking number and any additional details about the package.
3. Notify Eagle Eye Power Solutions
   If your shipment is confirmed lost or you need assistance, contact us right away. Provide the following information to expedite the resolution process:
   • Your order number
   • The tracking number
   • Any communication you’ve had with the shipping carrier
     📞 Phone: 1-877-805-3377
     📧 Email: ops@eepowersolutions.com

What Happens Next?

Step 1: Investigation with the Carrier

Once we’re notified of the issue, we’ll coordinate with the shipping carrier to locate your package. This may involve:

• Verifying delivery details
• Filing a lost package claim
• Investigating possible delays or misdeliveries

Step 2: Resolution Options

If your shipment is confirmed lost, we will:

• Ship a replacement order at no additional cost to you.
• Issue a refund if a replacement is not possible.
• Provide updates throughout the process to keep you informed.

Step 3: Preventing Future Issues

We’ll work with the carrier to identify ways to improve shipping accuracy and reliability for future orders.

Frequently Asked Questions

What should I do if the tracking says “delivered,” but I didn’t receive my package?

• Double-check your delivery location and nearby areas.
• Ask neighbors or building staff if they accepted the package on your behalf.
• If the package is still missing, contact the shipping carrier and notify us immediately.

How long does it take to resolve a lost shipment?

• Resolution times vary depending on the carrier’s investigation process, but we strive to keep you updated and resolve the issue as quickly as possible.