Customer:
A Fortune 500 company, Dominion Energy is one of the largest utilities in the country, providing electrical power to millions of customers in Virginia and the Carolinas. Founded in 1983, Dominion is headquartered in Richmond, VA.
Challenge:
With dozens of remote substations at the Energy Transmission level, performing large scale battery system changeouts is a major undertaking. That’s why Dominion needed a reliable service partner it could trust to manage and execute such a project.
Options:
Disappointed with its current service partner, Dominion turned to Eagle Eye Power Solutions, an existing product vendor with a proven track record of DC power expertise. Headquartered in WI, Eagle Eye would look to a local, Virginia-based service team to execute the changeouts, keeping travel costs down and response time up.
Solution:
Facilitating a local presence for service technicians and a nearby warehouse for battery storage and maintenance (proper charging, climate control, etc.), Eagle Eye worked closely with Dominion’s Substation Management team to devise a fleet wide deployment of services.
Implementation:
Executing the project management of this weekly deployment that would extend over the course of 12-24 months, Eagle Eye provided the oversight and expertise to get the job off the ground and running. Constant communication and periodic visits with the customer and service team would ensure quality control, optimal performance, and that customer expectations were consistently met.
Results:
Having successfully managed the changeout deployment over the first 12 months of the contract, Eagle Eye is being considered as the vendor of choice for a similar rollout on the Telecommunications side of Dominion.
