Customer:
A Fortune 500 company, Dominion Energy is one of the largest utilities in the country, providing electrical power to millions of customers in Virginia and the Carolinas. Founded in 1983, Dominion is headquartered in Richmond, VA.
Challenge:
With dozens of remote substations at the Energy Transmission level, performing large scale battery system changeouts is a major undertaking. That’s why Dominion needed a reliable service partner it could trust to manage and execute such a project.
Options:
Disappointed with its current service partner, Dominion turned to Eagle Eye Power Solutions, an existing product vendor with a proven track record of DC power expertise. Headquartered in Wisconsin, Eagle Eye would look to a local service partner based in Virginia to execute the changeouts, battery maintenance and warehousing, keeping travel costs down and response time up.
Solution:
Facilitating a local presence for service technicians and a nearby warehouse for battery storage and maintenance (proper charging, climate control, etc.), Eagle Eye worked closely with Dominion’s Substation Management team to devise a fleet wide deployment of services.
Implementation:
Executing the project management of this weekly deployment that would extend over the course of 36 months, Eagle Eye provided the oversight and expertise to get the job off the ground and running. Consistent communication and periodic visits with the customer and service team would ensure quality control, optimal performance, and that customer expectations were consistently met.
Results:
Having successfully managed the changeout deployment over the first 12 months of the contract, Eagle Eye is being considered as the vendor of choice for a similar rollout on the Telecommunication and Generation sides of Dominion.
In addition, Dominion has also been looking to standardize on more Eagle Eye products, such as the BC-2500 chargers (officially spec’d in), Hydrogen Gas Detectors, and DC Load Banks.
