Customer:
A critical power solutions provider in Trinidad and Tobago, Innovative Power Systems Ltd. working as a consultant for a petrochemical client.
Challenge:
The end user requested a battery monitoring system to provide individual cell monitoring for their 480V backup battery banks.
Options:
Located in Trinidad and Tobago, the customer was reliant on overseas options that could be researched and vetted online.
Solution:
After performing an online search and reaching out to Eagle Eye for more information, a series of discussions led to Innovative Power Systems selecting Eagle Eye’s PowerEye BMS as the best solution to pursue for its client. This was in large part due to the PowerEye’s ability to monitor two battery banks remotely and simultaneously from a single computer. With each battery cell equipped with its own sensor to continuously track its health and provide real-time environmental data, this would provide the accurate reporting necessary to adequately monitor the end user’s critical backup battery banks.
Implementation:
The installation was carried out during a scheduled downtime during a plant turnaround, as Innovative Power’s service team successfully installed 480 sensors/modules along with the necessary accessories. Throughout the project, Eagle Eye provided exceptional technical support. During final execution, even when a device issue was encountered, Eagle Eye promptly engaged its system engineers to provide remote troubleshooting and technical support to resolve the problem. Eagle Eye’s assistance during these design and review stages proved to be invaluable, allowing for detailed discussions with the customer and clear explanations of the PowerEye’s operation.
Results:
The end user now has a successful standalone battery monitoring system capable of providing both high-level graphical overviews of its battery health and detailed performance reports for each cell over time.
“Trying to troubleshoot a battery monitoring installation from a remote location could have been disastrous. Fortunately, Eagle Eye’s technical support team did a tremendous job with its knowledge and responsiveness so that we were able to overcome some minor hurdles to conduct a successful installation”
