Start with the Right Support Path for your Product Return, Warranty Issue, Service, or Calibration Request
Need to return a product purchased through Eagle Eye Power Distribution or get support for Eagle Eye Power Solutions equipment? Start by choosing the option that best describes what you need.
How Can We Help?
Is Something Wrong With Your Order?
If your shipment arrived damaged, contains the wrong product, or has another order-related issue, contact us promptly rather than submitting a standard return-for-credit request.
Return a Product for Credit
Purchased a standard product you no longer need? Eligible products may be returned for credit with prior authorization.
Warranty or Defective Product
Experiencing a problem with a product that may be covered under warranty? Submit a request so our team can review the issue and determine the appropriate next steps.
Service or Calibration
Need equipment inspected, repaired, serviced, or calibrated? Start a service request and our technical team will provide return instructions.
Return a Product for Credit
If you purchased a standard product from Eagle Eye Power Solutions or Eagle Eye Power Distribution and would like to return it for credit, please request authorization before shipping the product back.
Return Eligibility at a Glance
- Return authorization must be requested within 30 days of delivery.
- Custom and made-to-order products are not eligible for return.
- Returned products are subject to inspection.
- Products showing use, misuse, or damage may not be accepted.
- Shipping and handling charges are non-refundable.
- Approved returns are subject to a minimum 25% restocking fee.
- Do not ship a product back until you have received return authorization and instructions from our team.
This summary is provided for convenience. Applicable Eagle Eye Power Solutions standard terms & conditions of sale govern all returns.
Start Your Return
Tell us a few details about your order. A member of our team will review your request and contact you with return eligibility, authorization, and shipping instructions.
What Happens Next?
- Submit your request. Provide the basic information about your order and product.
- We review the return. Our team will confirm eligibility and provide a Return Merchandise Authorization (RMA) number and return instructions when approved.
- Ship only after approval. Package the product according to the instructions provided and include the assigned RMA information.
Returned products will be inspected before any applicable credit is issued.
John Guillen
Sr. Director of Operations
414-376-5851
ops@eepowersolutions.com
Why Choose Eagle Eye Power Solutions?
- Clear Next Steps: We’ll help route your request to the right return or support process.
- Responsive Support: Our team will review your request and provide the information you need to move forward.
- Straightforward Returns: Approved returns include clear authorization and shipping instructions.
Need Help?
Not sure which option applies? Our team can help you determine the right next step.