Customer:
Welsco, now part of NexAir, has been providing quality gas and welding supplies to customers all over the Southeast United States for decades.
Challenge:
With a consolidation of product lines from its current supplier (Miller Electric), Welsco reps needed to find a new trustworthy source to deliver the same reliable welding load bank testing equipment from a new manufacturer. Welsco’s service customers count on these products to frequently test and calibrate 300-500 Amp diesel generators.
Options:
As there are limited options of suppliers for this type of equipment, reps were inclined to simply use Miller’s appointed successor of this product line, Eagle Eye Power Solutions, without much choice in the matter.
Solution:
After months of collaboration, and comparing and testing specifications with Miller, Eagle Eye Power Solutions was able to successfully manufacture a suitable replacement product line that could be produced at a volume high enough to meet current customer demands. Working with Miller to proactively contact its existing customer base and inform them of the new supplier and replacement equipment, Eagle Eye Power Solutions was able to provide a seamless transition for loyal customers like Welsco.
Implementation:
Once messaging and supply chain questions were finalized and answered, Eagle Eye Power Solutions began fulfilling dozens of orders for welding load banks: LB-50-350A Welding Load Bank and LB-50-750 Welding Load Bank.
Results:
Selling upwards of 75 units per year to service companies nationwide, Chris Layton, Welsco’s President of Sales, has been able to enjoy a smooth pivot to Eagle Eye Power Solutions as its replacement supplier, experiencing a zero-defect rate within the initial year of sales.
“Thanks to Eagle Eye Power Solutions for providing a seamless transition to selling this product line. The support and reliability hasn’t skipped a beat, and we’re looking forward to selling hundreds of more of these units over the coming years.”
